Gameday FAQ
Get Ready For The Game
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To help you prepare for your next Griffins game, we have put together this list of answers to the most frequently asked questions we receive prior to game day. If after reviewing the guide you have any questions or concerns prior to attending a Griffins game this season, please email us at customerservice@griffinshockey.com. Please note that all policies Griffins and arena policies are subject to change.
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- Van Andel Arena has adopted a No Bag policy, permitting no bags, backpacks, or purses, other than those required for medical or parenting needs, into the venue. Small clutches no larger than 4.5" x 6.5" x 2" will be permitted. Bags in the medical/essential category will be screened by security personnel. Guests with parenting/medical bags must enter through the ADA/Box office entrance located on the far west side of the main entrance of the building to undergo additional security screening.
The No Bag policy reduces contact between guests and security staff by eliminating the need to search these items. This is part of ongoing efforts to promote a contact-free experience. This policy is subject to change based on event policy.
- Van Andel Arena has adopted a No Bag policy, permitting no bags, backpacks, or purses, other than those required for medical or parenting needs, into the venue. Small clutches no larger than 4.5" x 6.5" x 2" will be permitted. Bags in the medical/essential category will be screened by security personnel. Guests with parenting/medical bags must enter through the ADA/Box office entrance located on the far west side of the main entrance of the building to undergo additional security screening.
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The Grand Rapids Griffins will deliver all tickets in a contactless, mobile format for display on smartphones and other electronic devices. Click or tap here to read more on how to manage and use your mobile tickets.
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Cashless transactions are required for all box office, merchandise, and concession purchases.
DoorDash mobile ordering is now available for pickup at Van Andel Arena.
Van Andel Arena has partnered with DoorDash for mobile order pickup at our concession stands! Download the DoorDash app, order food and drinks while you’re in your seat, then skip the line and pay no fees.
How it works:
- Open the app inside Van Andel Arena or click here to browse menus and order ahead.
- Receive a notification when your order is ready and head to the designated DoorDash pickup line to receive your order!
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Click or tap here for helpful tips and shortcuts designed to help you secure the best parking spot possible for Griffins games.
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DoorDash mobile ordering is now available for pickup at Van Andel Arena.
Van Andel Arena has partnered with DoorDash for mobile order pickup at our concession stands! Download the DoorDash app, order food and drinks while you’re in your seat, then skip the line and pay no fees.
How it works:
- Open the app inside Van Andel Arena or click here to browse menus and order ahead.
- Receive a notification when your order is ready and head to the designated DoorDash pickup line to receive your order!
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If you are seating in the lower bowl, the seat cushions are 17 inches wide while the backrests are 22 inches tall. In the upper bowl, the seat cushions are 18 inches wide and the backrests are 20.5 inches tall.